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Shipping Policy

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Dana Ve Yoavi: Contemporary Stained Glass

 

1. Shipping Regions

Dana Ve Yoavi ships to the United States, Canada, Europe, and Israel only.

2. Shipping Carriers

Shipments are handled via FedEx, and within Israel through a private Israeli shipping company. Once the order is shipped, a tracking number will be provided, allowing the customer to track the shipment on the shipping carrier’s website. Please keep your order number handy for tracking and communication purposes.

3. Preparation and Delivery Times

  • Order preparation time: Up to 10 business days from the time the order is placed.

  • Estimated delivery time: Up to 35 business days from the time the product is shipped.

4. Shipping Cost

Shipping costs vary depending on the destination region and the weight of the shipment. The exact shipping cost will be calculated and displayed during the checkout process.

5. Express Shipping

Express shipping is not currently offered on the website. Customers wishing to arrange express shipping must contact Dana Ve Yoavi directly before placing an order.

6. Customs and Duties

The customer is responsible for any customs duties and taxes applicable in the destination country. Dana Ve Yoavi is not liable for delays due to customs procedures or restrictions.

7. Packaging

All Dana Ve Yoavi products are carefully packaged using custom protective foam and strong EB-grade cardboard to ensure the product’s safety during transport.

8. Insurance and Lost Shipments

In the event of a lost shipment, both the customer and the shipping company must confirm that the package was lost. Once confirmed, the customer may choose between:

  • A refund of 30% of the shipping cost, or

  • A 70% store credit to select a new product.

9. Shipping Delays

If the product has not arrived within 45 business days, customers should contact us at [insert your email here]. Dana Ve Yoavi will investigate with the shipping provider and offer an appropriate solution. We are not responsible for delays caused by events beyond our control (weather, customs, or force majeure).

10. Order Cancellation

Orders may be canceled if they have not yet shipped and less than three (3) days have passed since the order was placed.

11. Incorrect Address

Customers are responsible for ensuring their shipping information is accurate. Dana Ve Yoavi is not liable for additional costs incurred due to incorrect address input.

12. Customer Service

We do our best to respond to all inquiries promptly. However, delays may occur. We appreciate your patience and will get back to you as soon as possible.

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